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Return Policy

Hassle-free returns within 30 days. Free return shipping included on all eligible orders.

Last updated: March 1, 2025
30 Days Return Window
Free Return Shipping
10 Days Refund Processing
5 Days Damage Claim Window

📦 Standard Returns

Items must be unused, in original packaging, and accompanied by proof of purchase. Returns for reasons not attributable to EZ Pools may be subject to a 10% restocking fee.

30-day window

🔄 Exchanges

The fastest way to get what you need is to return your item and place a new order once accepted. We offer free exchanges for shipments containing the wrong item(s).

Free for wrong items

💳 Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Bank processing may add additional time.

Back to original payment method

No Restocking Fee If...

  • 🕐Your order was delivered late by the carrier.
  • ❌You received the wrong item (ordered X, received Y).
  • 📉Your order had an incorrect quantity of items.
  • 🔧Your item is defective or was damaged in transit. You must contact us within 5 days of receiving your package.

How to Start a Return

Email us at sales@ezpools.com with your Order ID (e.g. #3333) or tracking number. If your return is accepted, we'll send you a prepaid return label along with instructions. Items sent back without first requesting a return will not be accepted.

Return Addresses

Depending on your location, you'll be directed to one of our three return centers:

📦 North East 1041 Glassboro Rd, STE A4
Williamstown NJ 08094
📦 Western & Central 2879 S. Santa Fe Drive, Unit A
Englewood, CO 80110
📦 South East 5317 Fairmont St
Jacksonville, FL 32207

Damages & Issues

Inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us immediately — ideally within 5 business days of delivery so we can make it right.

⚠️ Freight Shipments: Inspect all items before signing the delivery receipt. Note any visible damage on the receipt at the time of delivery — this is required to process a freight damage claim.

Non-Returnable Items

The following cannot be returned under any circumstances:

  • 🧪Opened pool chemicals — including shocks, chlorine, and specialty treatments.
  • ⚠️Hazardous materials — flammable liquids, gases, and regulated chemicals.
  • 🔩Installed or used parts — items removed from original packaging and installed or used.
  • 🛠️Custom or special-order items — including special installation or replacement parts.
  • 🏷️Sale items and gift cards — these are final sale.
Note: All applicable warranties are handled through the manufacturer and cannot be processed until the manufacturer verifies the condition of the item(s).

Need to start a return?

Reach out with your order number and we'll get the process started right away.

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