Something wrong with your order?
We’ll make it right.

Damaged, missing, wrong, or not working — tell us below and a real person will take care of it. No runaround.

⚡ We reply within 1 business day
DEDICATED SUPPORT FOR OUR BRANDS: PoolFix, TradeGrade, EZ Pools
Can’t find your order number? Skip it. A photo of the shipping label on your box tells us everything we need — works for orders from our site, Amazon, or Walmart.
📦 Damaged in transit
🧩 Missing parts
🔄 Wrong item
⚠️ Not working
💬 Something else

Can’t find it? No problem — just add a photo of your shipping label below.

Got it — we’re on it.

Your request is in and a real person will get back to you within 1 business day at the email you provided. Sit tight!

Rather talk to someone?

Call or text us: (609) 888-6954

Email: support@ezpools.com