Something wrong with your order?
We’ll make it right.

Damaged, missing, wrong, or not working — tell us below and a real person will take care of it. No runaround.

⚡ We reply within 1 business day
Dedicated support for our brands: PoolFix, TradeGrade, EZ Pools
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📦 Damaged in transit
🧩 Missing parts
🔄 Wrong item
⚠️ Not working
💬 Something else
All we really need is a photo of the shipping label on your box. It tells us everything — and works for orders from our site, Amazon, or Walmart. Order number is optional.

Add it if you have it handy — it helps us move even faster.

Snap the whole label, straight on. As long as the full label is in frame and readable, the tracking number (highlighted) will be there — that’s how we find your order. No need to zoom in on anything.

✅

Got it — we’re on it.

Your request is in and a real person will get back to you within 1 business day.

We just sent a confirmation to — if you don’t see it in a few minutes, check your spam folder. Either way, your request is safely in our queue.

Wrong email? Call or text us at (609) 888-6954 and we’ll fix it.

Rather talk to someone?

Call or text us: (609) 888-6954

Email: support@ezpools.com

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